One of the things that our service industry software does to increase profits is to help our clients increase the value of each call rather than only trying to increase the volume of calls they receive. Please don’t misunderstand, you need customers and you need calls. However, merely increasing the volume of calls is not as productive as increasing the value of each individual call.
In order to do this, you have to be willing to take the time necessary to learn what’s important to the client, or what may be troubling them besides the initial problem that caused them to call you. This will allow you to provide multiple solutions in one visit rather than merely addressing the initial problem that caused them concern. Now this is not about embellishing minor problems or finding stuff that isn’t there, but is about taking the time to ask some explorative questions to genuinely learn if anything else is going on.
Asking the client whether they have any other concerns or if they’ve noticed any other problems that you could examine for them are great ways of engaging the client and making the call more valuable.
Seeking out these additional problems and then searching for their solutions can do wonders for your corporate image. You have distinguished yourself as someone who places quality over quantity and are more likely to receive a testimonial or referral when the job is complete.
If you want revenues to improve while cutting costs, placing the client first and looking at value over volume is a great solution.
To find out how we can help you best offer value to your customers, whether it be with our price book or service industry software, contact us today and let us serve you.